Rajawali55 Privacy Policy – Your Personal Data Protection

Rajawali55 collects two main categories of information from members and visitors to our platform: information you provide directly, and information collected automatically as you use the platform.

Information you provide directly:

• Account registration information: Full name, Malaysian phone number, email address, encrypted password, and date of birth for age verification.
• Identity verification (KYC) information: National identification number (MyKad), a copy of a valid identity document, and a selfie for identity verification prior to your first withdrawal or when otherwise required.
• Financial information: Payment method details you provide — your eWallet account number for Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, or your bank account number for FPX via Maybank2u and CIMB Clicks. We do not store credit or debit card numbers directly.
• Communication with support: Records of live chat conversations, emails, and WhatsApp communications between you and the Rajawali55 support team.

Information collected automatically:

• Platform usage data: Games you have played, bets placed, session duration, and your deposit and withdrawal transaction history.
• Device technical data: IP address, web browser type, operating system, device type (smartphone or desktop), and screen resolution.
• Cookie and session data: Login session information, language preferences, and platform usage analytics data that help us improve the overall user experience.
• General location data: We identify the general region from which an account is typically accessed based on IP address for account security purposes. We do not track your precise GPS location.

Data collected by Rajawali55 is used for specific, lawful, and transparent purposes. Below is a full list of the purposes for which we use our members' personal data:

• Account operations: Creating and managing your account, handling login and session security, and enabling you to use all features on the Rajawali55 platform.
• Transaction processing: Processing deposits made via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX, and other methods, as well as processing winnings withdrawals to your account.
• Identity verification and fraud prevention: Verifying your identity to protect account security, prevent unauthorised access, and fulfil KYC (Know Your Customer) requirements for financial platforms.
• Anti-money laundering: Monitoring transaction activity to identify suspicious patterns in line with financial compliance obligations.
• Platform improvements: Analysing usage patterns in aggregate (not at an individual level) to understand popular features, identify technical issues, and continually improve the Rajawali55 user experience.
• Service communications: Sending important notices related to your account, security updates, policy changes, and transaction information.
• Marketing communications (with your consent): If you have opted in to receive marketing communications, we may send you information about Rajawali55 promotions, bonuses, and offers that may interest you. You can opt out of these communications at any time.
• Customer support: This enables the Rajawali55 support team to access the information needed to resolve your enquiries and reported issues quickly and accurately.

Rajawali55 does not use your data for automated profiling that could have a significant impact on you without human involvement in the decision-making process.

Rajawali55 does not sell, rent, or transfer members' personal data to third parties for their own commercial purposes. However, there are limited situations where we need to share data with certain parties to keep our services running:

• Payment service providers: Payment processors that handle deposit and withdrawal transactions via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX. They receive only the minimum information required to process your specific transaction.
• Game software providers: Companies such as Pragmatic Play, PG Soft, Spadegaming, and Habanero receive the game session data necessary to run games and process winnings. This data does not include your full personally identifiable information.
• Cloud and infrastructure service providers: Companies that provide servers, data storage, and technical infrastructure for the Rajawali55 platform. They are bound by strict data protection agreements and may not use your data for any purpose beyond what is specified.
• Identity verification services: Authorised third parties that assist with the KYC process to verify member identities for legal compliance purposes.

All third parties who receive data from Rajawali55 are bound by confidentiality and data protection agreements that ensure they handle your information to a standard consistent with our own policy.

Legally mandated disclosure: Rajawali55 may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts if compelled to do so under Malaysian law or a valid court order. In such circumstances, we will disclose only the minimum information required and, where permitted by law, will notify you of the disclosure.

Rajawali55 invests seriously in security infrastructure to protect every member's personal data. The technical and organisational measures we have in place are as follows:

• Encryption in transit: All data transmitted between your device and Rajawali55's servers is protected with 256-bit TLS/SSL. This covers logins, financial transactions, and all in-platform communications.
• Encryption at rest: Sensitive data such as passwords is stored in encrypted form using strong hashing algorithms. Even Rajawali55's internal staff cannot view your password in its original form.
• Two-factor authentication (2FA): We encourage and offer two-factor authentication for all accounts, adding an extra layer of security beyond your password.
• Internal access controls: Only Rajawali55 staff with a legitimate business need are permitted to access member data, and all such access is logged and continuously monitored.
• 24/7 threat monitoring: Our systems are continuously monitored for suspicious activity, unauthorised access attempts, and other security threats.
• Regular security assessments: Rajawali55 conducts regular security assessments and penetration testing to identify and address vulnerabilities before they can be exploited.

While Rajawali55 takes all reasonable steps to protect your data, no security system is entirely foolproof. We encourage you to play your part in keeping your account secure — use a strong password, never share your login credentials, and contact us immediately if you suspect any suspicious activity on your account.

As a member Rajawali55 and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of the above rights, contact the Rajawali55 privacy team by email at support@rajawali55.pro with the subject line "Data Privacy Request". We will respond within 14 business days in an orderly and transparent manner.

Platform Rajawali55 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Below is an explanation of the types of cookies we use:

• Essential Cookies: These cookies are required for the platform's core functionality — login session verification, security, and essential platform features. Without them, you will not be able to log in or use the Rajawali55 platform. These cookies cannot be disabled.
• Preference Cookies: Saves your preferences such as language, display settings, and other personal configurations so you don't have to reconfigure them each time you visit the Rajawali55 platform.
• Analytics Cookies: Helping us understand how members use the platform — which pages are most visited, how long a typical gaming session lasts, and which features are most popular. This data is collected in aggregate and does not identify individuals personally.
• Security Cookies: Used to detect suspicious login activity, multiple access attempts from different locations, and other account security threats.

You can manage or disable certain cookies through your web browser settings. However, disabling essential cookies may affect your ability to log in and use key features of the Rajawali55 platform. For guidance on managing cookies in your browser, refer to the official documentation for your browser of choice.

Rajawali55 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: For as long as your account remains active and you continue using the Rajawali55 platform, we retain all data associated with your account.
• Financial transaction records: Retained for a minimum of 7 years after a transaction is made, in line with Malaysian financial reporting and audit legal requirements.
• Identity verification documents (KYC): Retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering legal requirements.
• Support communication records: Retained for 3 years for reference and service improvement purposes.
• Analytics cookie data: Deleted or anonymised after a maximum of 13 months from the date of collection.

Once the applicable retention period has lapsed, or upon your request for data deletion (subject to legal compliance requirements), Rajawali55 will delete or de-identify your data using secure methods that ensure it cannot be recovered.

Data that has been fully anonymised — where there is no way to re-link it to any specific individual — may be retained indefinitely for analytics and research purposes.

If you have any questions, concerns, or wish to exercise your privacy rights regarding data held by Rajawali55, please reach out to us through the following channels:

• Privacy Email: support@rajawali55.pro (use the subject line "Data Privacy Inquiry" for a faster response)
• Live Chat: Available 24/7 within the Rajawali55 platform for general privacy-related enquiries
• WhatsApp: Reach our support team via WhatsApp for a faster response

We are committed to responding to all privacy-related enquiries within 14 business days. For more complex requests such as data deletion or complaints requiring investigation, we will inform you of a longer timeframe if needed and provide regular updates on the progress of your request.

Rajawali55 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform updates. Any material changes will be communicated to members via in-platform notifications or email at least 14 days before taking effect. Continued use of the platform following such notification constitutes acceptance of the updated policy.

This Rajawali55 Privacy Policy was last updated in January 2026 and applies to all members and users of the rajawali55.pro platform.